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Refund Policy

Cancellation & Refund Policy

Last Updated: October 2026 • Real-Money Consumer Protection

1. Overview

At AscendLabs, our goal is to deliver reliable, high-quality document rewriting and syntactic humanization. Because our service allocates dedicated real-time processing resources immediately upon document submission, costs are incurred instantaneously upon execution.

This policy outlines under what conditions refunds and cancellations are granted.

2. Technical Failures (100% Full Refund Guarantee)

If you pay for a document humanization job and our system fails to deliver your completed document due to a technical error (for example: system interruption, unexpected timeout, or unrecoverable document formatting error), you are entitled to a full 100% refund of the amount paid for that transaction.

How to Request a Technical Failure Refund:

Email our support desk at ninad010107@gmail.com with your:

  • Razorpay Payment ID (e.g. pay_... from your email receipt)
  • Order ID (e.g. order_...)
  • Approximate time of transaction

Our support team will verify the database job status and initiate the refund within 24 hours.

3. Completed Humanizations

Once a document has been successfully processed, packaged, and made available for download, the digital service is deemed fully delivered. Because processing resources cannot be reversed, refunds cannot be issued merely for stylistic preference or subjective dissatisfaction with third-party AI classifier scores.

We encourage users to test documents with our preview or smaller word counts prior to submitting high-volume documents.

4. Cancellation Policy

Because AscendLabs operates on an instant, asynchronous pay-and-go model rather than a recurring subscription:

  • There are no subscriptions to cancel and no recurring charges to stop.
  • You will never be billed automatically in the future.
  • Once an order is paid and processing begins, the job cannot be paused or cancelled mid-execution.

5. Refund Processing Timeline

Once approved, refunds are credited back to the original payment method used during checkout (UPI, Net Banking, Credit/Debit Card) via the Razorpay payment gateway.

Standard processing timelines governed by banking networks in India:

  • UPI: Typically credited within 24 to 48 hours.
  • Cards & Net Banking: 5 to 7 business days depending on your bank's settlement schedule.

6. Support Contact

For all billing inquiries, transaction verifications, or refund requests:

Support Email: ninad010107@gmail.com